Business Growth Audit Report

Prepared for Nayoure iSol Pvt Ltd | 08 / 12 / 2025

Key Observations

You are losing leads due to late responses (Few Hours, no auto-reply).
Follow-ups are not tracked – every lead is remembered manually (No).
Customer & payment data live in spreadsheets – no single source of truth (Yes / Yes).
Website/online presence is missing or weak (Yes).
Google Business Profile exists but is not optimised or used to collect reviews (Yes / No).
No paid tools today – owner spends 3-4 h daily on repetitive tasks (No paid tools).

Opportunities to Save Time & Grow

Area	What we’ll automate / improve
A. Automation	Auto WhatsApp replies Auto follow-up reminders (24 h, 72 h, 7 d) Auto customer updates Auto data entry into CRM / Sheets Auto payment reminders & receipts
B. Digital Improvement	Credibility website to increase trust Google Business optimisation & 10+ reviews Local SEO for “Nutraceuticals Manufacturing Dombivali”
C. Cost Saving	Cancel unused SaaS tools Use free AI tools (Canva, Sheets AI) Cloud cost optimisation via AO+ shared hosting

Customer Journey & Growth Opportunity Map

Stage	Opportunity	AO+ Advantage
1. Lead Discovery	Prospects look for you online but land only on Whatapp.	“Digital Launchpad” – mini-site, Google Business Profile, local SEO so you show up when buyers search.
2. First Contact	Replies within “Few Hours” – warmer leads cool down.	WhatsApp Business API instant greeting + automatic CRM ticket; every enquiry is acknowledged in seconds.
3. Qualification & Quote	Product specs sent manually each time – slows the sales cycle.	Ready-to-share Product Portfolio PDF and on-page catalogue cut response time to seconds.
4. Follow-up & Sampling	No structured reminders – samples forgotten (≈ 3 leads lost per week).	CRM drip sequence (24 h, 72 h, 7 days) via WhatsApp/SMS keeps you top-of-mind.
5. Order & Production	Inventory planned in Excel – occasional stock-outs delay orders.	Upgrade to “MSME Growth Engine” – ERPNext gives live inventory, MRP & batch tracking so you deliver on time.
6. Payment & Delivery	Manual invoices and payment chasing tie up your day.	Auto-payment links, scheduled reminders and instant receipts shorten cash-collection cycles.
7. Reviews & Repeat Orders	No systematic review request – Google profile stays quiet.	Automatic “Thank-you & review” message right after payment, boosting star count and future organic leads.

90-Day Quick-Win Road-map

Week 1-2: Digital Launchpad – credible website live, GBP optimised, WhatsApp auto-reply bot.
Week 3-4: CRM goes live – all leads central, follow-ups on autopilot.
Month 2: SEO keywords + Product PDF; target first 10 Google reviews.
Month 3: Evaluate upgrade to ERPNext (Inventory + MRP) if order flow >15 per week.

Complete AO+ Service Catalogue

Digital Launchpad

₹9 999 setup
₹1 999 / mo

MSME Growth Engine

₹1 50 000 setup
₹25 000 / mo

Vertical Growth Marketing

₹4 999 / mo

Enterprise Ops

₹50 000 / mo

IT Foundation

ERPNext (Finance, Inventory, HR Lite, CRM)
Open-source CRM
Basic HTML Website
Domain & Business Email
Hosting & Server Setup
Data Backup & Recovery
Endpoint Security
L1 / L2 IT Support

Digital Growth

Google Business Profile Setup
Basic SEO (Local + On-page)
Digital Marketing Setup
DigiAds (AI-assisted)
Social Presence Enablement
Product Portfolio PDF
Promo / Product Videos

Ops & Automation

Workflow Automation
Dashboards & Reports
Process Digitisation
Role-Based Access
Compliance IT Structuring